Terms and Conditions
Eligibility to purchase
The purchase of goods or services is limited to parties that can legally access it and form contracts on the website under the Mexican law. This means that if you are an individual, you must be 18 years or older to purchase any goods or services via the website and by offering to purchase any goods or services you are declaring that you are 18 years of age or older (to rent a car you must be 21 or older).
In order to perform a purchase, you must provide your real name, phone number, e-mail address, credit card details and other requested information. The website is available only to individuals and companies or partnerships whom we, in our absolute discretion, consider eligible. The eligibility criteria include, those who have been issued a valid account by a bank accepted by us. Also, this criterion includes who has authorized our partner TourRadar to charge the credit card the total amount of the purchase of any goods or services that they acquire. By making an offer to buy any goods or services, they specifically authorize our TourRadar partner to use credit card number, to authenticate identity, to validate credit card, to obtain an initial authorization for the card and authorization for purchase transactions.
We reserve the right to decline any person as a customer if their conduct is disruptive and affects the enjoyment of other holidaymakers, and we shall be under no liability for any extra costs incurred by such a person as a result of our doing so.
All possible care is taken to ensure that our suppliers maintain the highest possible standards. We are not responsible in any way for problems however they may arise, that result from the booking of services that we do not control directly (hotels, rent-a-car, private drivers and other activities). The responsibility of Baja California Travel is granted by a Civil Responsibility Insurance in accordance with the current Mexican law.
Disclaimer of Warranty
Under the terms of the current legislation the responsibility of the agency is guaranteed by a liability insurance. The grounds for excluding Baja California Travel from liability include, but are not limited to, the speculative, false or fraudulent reservation made by the customer, cancellation of the trip by the customer, faults in the execution of the agreement attributable to the client, faults imputable to a third party alien to the provision of the services envisaged, faults which are unforeseeable and unavoidable and situations due to force majeure.
No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour/activity price after the tour has started. If you do not use some of the services that you have paid for, for any reason during the tour no refunds will be made.
If for reasons that we cannot foresee, we are obliged to cancel or change any of the services provided in the tour that you have chosen, you have the right to cancel your reservation, and of being reimbursed according to our cancelation policy or accept the change and eventual price adjustment.
If you have a complaint about a service during your holiday please refer the matter to the supplier service provider immediately the our costumer service reachable by phone or chat with the smartphone we provide for your trip in Mexico. If in the unlikely event that matters cannot be resolved to your satisfaction, we will ask you to record details and you must then follow up your report by writing to our Customer Service Department.
All participants must have their travel documentation in order and up to date (identity card, passport, driving license, minors’ authorization, and others that might be demanded at the time of travel). Any inconvenience caused by any failure in travel documentation is the participants’ responsibility. It is advised to consult the embassy or consulate of the destination countries of your trip. In no case may Baja California Travel be liable, directly or indirectly, for the refusal of being granted a visa or getting permission to enter any country.
When rendering our services, the information that we disclose is based on the information provided to us by the hotels. Although we will use reasonable skills and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. The hotels described in the tours of our website are indicative. We will book the ones described or similar.
The accommodation provided is only for the use of clients shown on the confirmation invoice and voucher as confirmed by us; subletting, sharing or assigning is prohibited. The prices presented are per person and based in double occupancy standard rooms. Not all the hotels have triple rooms, they will most likely place an extra bed that might not be as comfortable.
Hotel check-in and check-out times
Check in time is normally at 2 p.m. and check out at 11 am. Although most hotels can provide luggage storage and changing room facilities, if you arrive earlier or stay later you may be asked to pay locally for a late check out. If you think you will need any of these services please mention them in your booking preferences.
Child occupancy conditions
The price mentioned for a child at is only valid if the child up to 12 years of age who is travelling with at least two adults and sharing the same room. If you are travelling with more than one child or have specific needs regarding this matter you must always ask Baja California Travel for further information.
Please be aware that many of the activities are conditioned by weather or other conditions that we cannot foresee, therefore please consult the detailed information about the activities that you are about to book on our website. Note that some activities have a minimum number of participants, so they will only take place if the minimum required number is achieved. Be aware of the fact that some activities should be booked well in advance, since they may become easily fully booked. Excursions or other activities that you may choose to book or pay for whilst you are on holiday are not part of the holiday package provided by us. For any excursion or other tour that you book, your contract is with the operator of the excursion or tour and not with us thus and we are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision.
Our supplier Terms & Conditions will apply (the proposal that we will present to you, specifies the suppliers).
Age restrictions and license requirements
Minimum driver’s age is 21 and the maximum age is 85. Drivers must have held a full national driving license for at least 1 year. Mexican laws require an international driver’s license together with your national one (make sure both are not expired or expiring while travelling). European driver’s licence is accepted. The rental car agency might release the car even if you do not have the international one, but this will be at your own risk.
For luxury cars or cars with capacity for 7 or more people, the minimum age for renting is 25 years old and the driver’s license must have been issued for at least 2 years. Passports must be shown for identification. Drivers with endorsements on their licenses will not be allowed to hire a vehicle. While signing the rental contract with the rental car supplier, a credit card will be required for payment and deposit.
Terms of contract
You will be required to leave a deposit for the value of the insurance excess coverages and fuel. This amount will be held on your credit card. Cash/debit card deposits will not be accepted. If the car is damaged during the rental you may be charged an excess, which will be debited from your deposit.
For the remaining conditions, please consult our suppliers (mentioned in the proposal that we will make).
If you do not return the Smartphone device, we will ask for reimbursement of €350. In case of theft, please be sure to file a police report, and return a copy of the report to Baja California Travel so as to avoid this charge.
Responsibility of the Traveller
In cases where our Company has suffered any damage caused by the willful misconduct or negligence of a traveller, the said traveller must compensate us for such damage.
In concluding a Contract for our Self-Guided Tour, a traveller is required to make every effort to understand the details of his/her rights and obligations of the traveller, as well as other contents of the Self-Guided Tour, making good use of the information provided by us.
Should a traveller have realised that the Tour Service being offered is different from those mentioned in the Contract Document after the commencement of the tour, the traveller is required to promptly report the discrepancy to either our Company, the Arrangements Agent, or the provider of the Tour Service concerned at the point of destination.
In cases where the traveller has suffered damages due to a natural disaster, war, rioting, the suspension of Tour Service provided by transportation and accommodation facilities, etc., an order from government and other public agencies, or any other event in which Baja California Travel is unable to intervene, our Baja California travel shall not be liable for the damage.